Customer Service
The Dublin Airport Authority (DAA) is committed to providing the best
possible services and facilities for visitors to the airport - to both
passengers and those accompanying or meeting them. This commitment is
offered in partnership with a number of other service providers including the
airlines, handling agents, concessionaires and other government agencies.
As part of our effort to provide a safe, clean and welcoming airport
environment, the DAA continuously monitors customer feedback and satisfaction
through both extensive market research and direct customer feedback.
Customer Care staff are also available at locations throughout the airport
concourse to assist visitors with any requirements they may have. Our customer
Information Desk is located on the Arrivals level, where staff will be happy to
assist you with any queries.
As part of our ongoing commitment to significantly improve the passenger
experience at Dublin Airport, the DAA has also embarked on a €1.2 billion
development programme that will deliver a new terminal and additional pier
facilities in the years ahead.